Bourbon Merchant | Customer Care
Welcome to the Bourbon Merchant Help Center.
Find answers to common questions about ordering bourbon and whiskey, payments, shipping, age verification, returns, and customer support.
If you need further assistance, contact us at info@bourbonmerchant.com.
1. Ordering & Products
How do I place an order?
Browse our collection, select the product you want, and add it to your cart. Proceed to checkout, enter the required billing and delivery information, review your order, and follow the available payment instructions.
All orders are subject to product availability, payment verification, age requirements, and delivery eligibility.
Are the bottles sold on Bourbon Merchant authentic?
Bourbon Merchant is committed to offering genuine products accurately represented on our website.
Product descriptions and images are intended to help you identify the items offered. Bottle labels, packaging, and presentation may vary where applicable.
If you have a question about a specific product, please contact us before ordering.
Can I order multiple bottles?
You may add multiple available products to your cart, subject to inventory, shipping eligibility, and any applicable order restrictions.
Can I purchase bourbon or whiskey as a gift?
Gift purchases may be permitted where legally supported.
Both the purchaser and intended recipient must meet applicable legal requirements. The recipient must be at least 21 years old and satisfy any identification and adult-signature requirements at delivery.
What happens if a product becomes unavailable after I order?
If an item cannot be fulfilled, we will contact you to explain the available options, which may include an appropriate refund.
2. Payments & Billing
What payment methods do you accept?
The following payment options may be available, depending on the methods presented during checkout:
- Zelle
- Apple Pay
- Chime
- Bank transfer
- Wire transfer
Please use only the payment instructions provided through Bourbon Merchant’s authorized checkout or order-confirmation process.
When will my order be processed?
Order processing depends on payment confirmation, product availability, and applicable verification requirements.
Orders requiring manual payment confirmation will not proceed until the payment has been received and verified.
Is it safe to make a payment?
Always verify that you are using the official Bourbon Merchant website and authorized payment instructions.
Never send banking passwords, authentication codes, or sensitive account credentials by email.
If you receive suspicious or conflicting payment instructions, contact info@bourbonmerchant.com before sending funds.
Can I change my payment method after placing an order?
Contact customer support with your order number as soon as possible.
Whether a payment method can be changed depends on the order and payment status.
3. Shipping & Delivery
Where does Bourbon Merchant deliver?
Shipping is intended for eligible destinations within the United States.
Availability depends on applicable alcohol laws, the product, and the authorized seller and delivery provider.
Not every state or ZIP code may be eligible.
Do you ship to all 50 states?
Not necessarily. Alcohol shipping laws and fulfillment arrangements vary by destination.
An order can only be fulfilled where the transaction and delivery are legally permitted and operationally supported.
Do you offer international shipping?
No. Bourbon Merchant does not currently offer international shipping.
How much does shipping cost?
Shipping charges depend on the destination, order details, and available delivery service.
Applicable charges will be displayed before you submit your order.
How long does delivery take?
Delivery estimates depend on the destination, product availability, order processing, and carrier arrangements.
Available delivery information will be communicated during the ordering or fulfillment process.
Delivery estimates are not guaranteed arrival dates.
Can I track my order?
Where tracking is supported by the delivery provider, shipment tracking information will be made available after dispatch.
If you need help locating your shipment, contact customer support with your order number.
What happens if nobody is available to receive my order?
Alcohol deliveries may require an adult signature.
If an eligible adult is unavailable, the carrier may attempt redelivery or return the shipment according to its procedures.
Please review our Shipping & Delivery Policy for more information.
4. Age Verification & Alcohol Restrictions
Do I need to be 21 to purchase alcohol?
Yes. You must be at least 21 years old to purchase alcoholic beverages through Bourbon Merchant.
Will I need to show identification?
Valid government-issued photo identification may be required to confirm legal age during purchasing or delivery.
Does someone need to sign for my order?
Alcohol shipments are subject to applicable adult-signature requirements.
An eligible adult aged 21 or older must be available to receive the shipment and provide identification when required.
Can my package be left at the door?
Alcohol packages cannot be left unattended where an adult signature is required.
Can I order alcohol for someone under 21?
No. Purchasing alcoholic beverages for an underage recipient is prohibited.
For additional details, please review our Age & Alcohol Policy.
5. Returns, Refunds & Cancellations
Can I cancel my order?
You may request cancellation by contacting info@bourbonmerchant.com with your order number.
Cancellation requests depend on the order’s processing and fulfillment status. Orders that have already been dispatched may not be eligible for cancellation.
Can I return a bottle if I change my mind?
Returns of alcoholic beverages are subject to applicable laws and the responsible seller’s return requirements.
Change-of-mind returns are not automatically accepted.
Contact customer support before attempting to return any product.
What if my bottle arrives damaged or broken?
Contact info@bourbonmerchant.com as soon as reasonably possible.
Include your order number, a description of the damage, and photographs of the product and packaging where available.
Please retain the packaging until the issue has been reviewed, where safe to do so.
What if I receive the wrong product?
Contact customer support with your order number and details of the incorrect item.
We will review the issue and communicate the available resolution.
How will I receive my refund?
Approved refunds are handled through an appropriate available payment method.
The method and processing time depend on the original payment arrangement, applicable provider requirements, and the circumstances of the refund.
For more information, please review our Returns & Refunds Policy.
6. Accounts & Customer Support
Do I need an account to place an order?
Account requirements depend on the checkout options available on the website.
If guest checkout is available, you may be able to place an order without registering an account.
How can I check the status of my order?
If your account provides order-history access, you can review available order information there.
You can also contact customer support with your order number.
How do I contact Bourbon Merchant?
For questions about products, orders, payments, delivery, or returns, email:
Website: https://bourbonmerchant.com
Please include your order number when contacting us about an existing purchase.
Where can I find your store policies?
You can review our:
- Shipping & Delivery Policy
- Returns & Refunds Policy
- Age & Alcohol Policy
- Terms & Conditions
- Privacy Policy
These pages provide additional information about purchasing, delivery, customer rights, and website use.