Bourbon Merchant | United States
At Bourbon Merchant, we want every order to be handled with care and transparency. This Returns & Refunds Policy explains how to request assistance with damaged, incorrect, missing, or unwanted orders, as well as how cancellations and refunds are handled.
1. Return Eligibility
Due to the regulated nature of alcoholic beverages, returns are subject to applicable laws and the policies of the authorized seller.
We cannot guarantee that an alcoholic beverage can be returned simply because a customer changes their mind or no longer wants the product.
Customers wishing to request a return should contact Bourbon Merchant before sending any item back.
Do not return alcoholic beverages without receiving return instructions.
Nothing in this policy limits any rights or remedies available under applicable law.
2. Damaged or Defective Products
If your order arrives damaged, leaking, broken, or otherwise defective, please contact info@bourbonmerchant.com as soon as reasonably possible after delivery.
Include your order number, a description of the issue, and clear photographs of the product and packaging where available.
Please retain the packaging and affected items until the issue has been reviewed, where safe to do so.
Eligible claims will be assessed for an appropriate resolution, which may include a replacement, refund, or another remedy consistent with applicable law.
3. Incorrect or Missing Items
If you receive a product different from the one ordered, or an item is missing from your shipment, please contact us at info@bourbonmerchant.com.
Provide your order number and details of the discrepancy.
We will review the order and available fulfillment records to determine the appropriate resolution.
4. Order Cancellations
Customers may request cancellation by contacting info@bourbonmerchant.com with their order number.
Cancellation requests are subject to the order’s processing and fulfillment status.
An order that has already been dispatched may not be eligible for cancellation and may be subject to applicable return restrictions.
If an order cannot be fulfilled because of product unavailability or legal shipping restrictions, we will contact the customer regarding the available options, including a refund where required.
5. Change-of-Mind Returns
Returns requested because of a change of mind, personal preference, or an incorrect selection made by the customer are not automatically accepted.
Alcoholic beverage returns are subject to applicable law, product condition, and authorization by the responsible seller.
Customers must contact us before attempting to return a product.
7. Refunds
Refund eligibility depends on the circumstances of the order, applicable law, and the outcome of the request review.
Approved refunds will be processed through an appropriate available payment method.
The time required for funds to become available may depend on the payment provider, financial institution, and original payment method.
We will communicate the applicable refund arrangements when a refund is approved.
8. Shipping Charges and Return Costs
Original shipping charges and any return-related costs will be assessed according to the reason for the return, the applicable purchase terms, and relevant law.
Customers will be informed of any applicable return-shipping costs before an authorized return is arranged.
Where an error is attributable to fulfillment, the available remedy will be determined in accordance with applicable consumer-protection requirements.
9. Failed or Refused Deliveries
Alcohol deliveries may require an eligible adult to be present and provide valid identification.
If a shipment cannot be delivered because age verification fails, the recipient is unavailable, or the delivery address is ineligible, the carrier may return the shipment according to its procedures.
Any refund or additional charge will depend on the circumstances, previously disclosed purchase terms, applicable carrier rules, and relevant law.
Please review our Shipping & Delivery Policy for further information.
10. Non-Returnable Situations
Subject to applicable law, return requests may be declined when:
- A product has been opened or consumed and no qualifying defect or other legal remedy applies.
- A product has been altered or damaged after delivery.
- The request concerns a change of personal preference rather than a qualifying order issue.
- The proposed return cannot be transported or accepted lawfully.
These restrictions do not override applicable statutory consumer rights.
11. Contact Us
For returns, refunds, cancellations, or order-related assistance, contact:
Bourbon Merchant
Email: info@bourbonmerchant.com
Website: https://bourbonmerchant.com
Please include your order number when contacting us about an existing purchase.
For related information, review our Shipping & Delivery Policy and Age & Alcohol Policy.