Bourbon Merchant | United States
At Bourbon Merchant, we believe the experience of purchasing exceptional whiskey should be clear and straightforward. This Shipping & Delivery Policy explains how orders are handled, where delivery may be available, and what customers should know before purchasing alcoholic beverages.
1. Shipping Availability
Bourbon Merchant serves customers in the United States, subject to applicable federal, state, and local alcohol laws.
Alcoholic beverages may only be shipped to destinations where the sale and delivery of the products are legally permitted and supported by the authorized seller and delivery provider.
Shipping availability may vary depending on the product and destination. An order cannot be fulfilled to a location that is not legally or operationally eligible.
2. Order Processing
Orders are subject to payment confirmation, product availability, age-verification requirements, and shipping eligibility.
Orders placed on weekends or public holidays may require additional processing time.
If an order cannot be fulfilled, Bourbon Merchant will contact the customer using the information provided during checkout to explain the available options.
3. Shipping Methods and Delivery Times
Available shipping methods and estimated delivery times depend on the destination, product availability, and the services offered by the authorized delivery provider.
Delivery estimates are not guaranteed arrival dates. Weather conditions, carrier disruptions, holidays, age-verification requirements, and other circumstances may affect delivery.
4. Shipping Costs
Applicable shipping and handling charges will be disclosed before the customer completes an order.
Shipping costs may vary according to the delivery address, shipment size, selected service, and applicable fulfillment requirements.
Customers should review the final order total before submitting payment.
5. Age Verification and Adult Signature
Alcoholic beverages are intended exclusively for individuals aged 21 or older in the United States.
Customers purchasing alcoholic beverages must meet all applicable legal-age requirements.
Alcohol deliveries must be received by an eligible adult, and valid government-issued photo identification may be required to verify the recipient’s age.
Packages containing alcohol must not be left unattended where an adult signature is required.
Delivery may be refused if the recipient cannot satisfy the applicable age-verification requirements.
6. Delivery Address Requirements
Customers are responsible for providing a complete and accurate delivery address.
Alcohol shipments may be subject to restrictions on delivery to:
- P.O. boxes
- APO/FPO/DPO military addresses
- Mail-forwarding services
- Carrier holding facilities
- Locations where alcohol delivery is prohibited
Delivery to these addresses is unavailable unless specifically supported by the authorized carrier and permitted by applicable law.
Customers should ensure that an eligible adult will be available to receive the shipment.
7. Order Tracking
Where shipment tracking is provided by the fulfillment carrier, tracking information will be made available to the customer after dispatch.
Tracking updates may not appear immediately and can depend on when the carrier first scans the shipment.
8. Missed or Unsuccessful Deliveries
If an eligible adult is unavailable to receive an alcohol shipment, the carrier may attempt redelivery or follow its applicable delivery procedures.
Customers are responsible for reviewing carrier notifications and responding to requests for delivery arrangements.
Shipments may be returned to the sender when delivery cannot be completed.
Any additional shipping or return charges must be handled according to the applicable carrier terms, disclosed purchase conditions, and relevant law.
9. Damaged, Missing, or Incorrect Shipments
If an order arrives damaged, contains an incorrect product, or appears to be missing, please contact Bourbon Merchant at info@bourbonmerchant.com.
Include your order number, a description of the issue, and photographs of the packaging and product where available.
Please retain the original packaging until the issue has been reviewed, where it is safe to do so.
We will review the circumstances and communicate the available resolution in accordance with our Returns & Refunds Policy and applicable law.
10. Shipping Delays and Restrictions
Shipment processing and delivery may be affected by circumstances outside normal operating conditions, including:
- Severe weather
- Carrier disruptions
- Public holidays
- Product availability
- Address verification
- Alcohol-related legal restrictions
- Age-verification or delivery requirements
If a material issue prevents fulfillment, customers will be contacted regarding the status of their order and the available options.
11. International Shipping
Bourbon Merchant does not currently offer international shipping.
This policy applies to orders intended for eligible destinations within the United States.
12. Contact Us
For questions about shipping availability, delivery arrangements, or an existing order, please contact:
Bourbon Merchant
Email: info@bourbonmerchant.com
Website: https://bourbonmerchant.com
For further information, please review our Returns & Refunds Policy and Age & Alcohol Policy.